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COMPANY PROFILE
Milestone Electric, A/C & Plumbing
Advertises tank and tankless water heater installation.
Milestone Electric, A/C & Plumbing is an independent business that advertises water heater work. It is not our employee or partner and does not receive requests from Ember & Tank. We haven’t verified its license, insurance or workmanship.
- Tank
- Tankless
- Repair
- Emergency service
- Website
- callmilestone.com ↗
- Water heater page
- Services page ↗
- Published pricing
- Water heater page banner: 'Water Heaters Now $100 Off' (no base price published). Source ↗
- Service areas they list
- Addison, Allen, Anna, Argyle, Arlington, Aubrey, Azle, Benbrook, Burleson, Carrollton, Cedar Hill, Celina, Colleyville, Coppell, Corinth, Dallas, DeSoto, Denton, Duncanville, Fairview, Farmers Branch, Flower Mound, Forney, Fort Worth and 40 more Source ↗
- Information checked
- September 29, 2026
What Milestone Electric, A/C & Plumbing says about itself
- Says it is family owned and operated since 2004 Source ↗
- Lists DFW offices in Dallas, Plano, Garland, Fort Worth, Colleyville, Irving, Heath and Haltom City (also operates a Yorkville, Illinois location) Source ↗
- Says its offices are open 24 hours Source ↗
- Offers gas or electric tankless conversions and upsizing when replacing a failing tank Source ↗
The company’s own statements, not verified by Ember & Tank.
What the reviews say
Water heater replacement & service
No water heater praise found in the sources checked.
One customer said a replacement was installed without a required expansion tank; Milestone said the prior setup hid the need, offered a paid quote, and the customer rejected its response. Another said they were charged $256 for a tankless diagnosis with the repair still unfixed; no response was visible.
See all 3 sources and details
Selected reviews · Checked September 29, 2026. Two BBB complaints and one BBB review, drawn from Milestone's main BBB profile and its Garland location profile (the Dallas, Irving, Plano and Heath profiles had no water heater accounts). A 2023 complaint that mixes a water heater venting issue with an HVAC warranty dispute is not included. Milestone's own reviews page showed only aggregate counts. Dollar amounts are the customers' accounts.
BBB complaint
Customer name withheld · January 20, 2026 · Answered
The customer said a water heater Milestone replaced was not up to city code because no expansion tank was installed, and that they were not told one was needed.
Company reply and outcome: Milestone said the install had passed city approval and that a pressure reducing valve the prior setup did not reveal was found later; it offered to quote the expansion tank separately and declined to refund the customer's cost of having another plumber do it. The customer rejected the responses, most recently on February 17, 2026.
BBB customer review
Jeyapriya D · April 7, 2026
The reviewer said they booked a $29.99 visit to diagnose a tankless water heater that was not heating, were charged $256 for about half an hour of diagnosis, and were quoted a further $986 for the repair, which was not done. They said the company would not quote the rate upfront.
BBB complaint
Customer name withheld · September 12, 2024 · Resolved
The customer said that after an A/C drain visit their water heater panel had been removed and the pilot was out, leaving them without hot water for a week, and that Milestone wanted $99 to relight it; they also disputed a membership charge.
Company reply and outcome: Milestone apologized for slow follow-up, refunded the membership charges and the $488 A/C charge, and the customer accepted the resolution on September 17, 2024.
Ask before booking: Ask what the diagnostic fee will be before the visit, and whether the replacement quote includes code items such as an expansion tank.
Photos Milestone Electric, A/C & Plumbing publishes
Local guides that list Milestone Electric, A/C & Plumbing
Places the company says it serves on its own website. Check that it covers your address.
Before you book
- Ask for the license number and check it: Texas plumbing license lookup ↗
- Get the exact model, the heater warranty and the labor warranty in writing
- Ask who gets the permit and books the inspection
- Compare the full installed price with another written quote