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COMPANY PROFILE
Benjamin Franklin Plumbing of Dallas
Advertises tank and tankless water heater installation.
Benjamin Franklin Plumbing of Dallas is an independent business that advertises water heater work. It is not our employee or partner and does not receive requests from Ember & Tank. We haven’t verified its license, insurance or workmanship.
- Tank
- Tankless
- Repair
- Emergency service
- Based in
- Plano
- Water heater page
- Services page ↗
- Service areas they list
- Addison, Allen, Argyle, Arlington, Bedford, Carrollton, Celina, Colleyville, Coppell, Dallas, Denton, Double Oak, Elizabethtown, Farmer Branch, Flower Mound, Frisco, Garland, Grand Prairie, Grapevine, Heath, Highland Village, Irving, Lake Dallas, Lewisville and 21 more Source ↗
- Information checked
- September 29, 2026
What Benjamin Franklin Plumbing of Dallas says about itself
- Punctuality guarantee: 'If we're not on time, we pay you $5.00 for each minute we're late, up to 60 minutes (or $300)' Source ↗
- Says it offers fair prices up front and follows a strict code of ethics Source ↗
- Says it is located in Plano and serves the greater Dallas area Source ↗
- Call 24/7 for plumbing emergencies Source ↗
The company’s own statements, not verified by Ember & Tank.
What the reviews say
Water heater replacement & service
No water heater praise found in the sources checked.
A BBB complainant said an unapproved $287.88 maintenance renewal was charged after a water heater purchase; the company said it refunded the charge. A separate reviewer objected to $200 for a five-minute pilot relight, with no company response shown.
See all 2 sources and details
Selected reviews · Checked September 29, 2026. Two BBB accounts from a profile covering the franchise's McKinney and Plano locations (the Plano address matches this franchise). The company answered one unrelated complaint by saying it came from a different office, so location matching is imperfect. The franchise's own site showed no water heater testimonials.
BBB complaint
Customer name withheld · November 21, 2023 · Answered
The customer, who had bought a water heater from the company, said a $287.88 maintenance-service charge appeared on their card without approval and that repeated calls to dispute it went unanswered.
Company reply and outcome: The company said the charge was an annual maintenance renewal, apologized for slow communication, and said it refunded the $287.88.
BBB customer review
Ronald B · March 1, 2025
The reviewer, who said they are elderly, objected to a $200 charge for about five minutes of work relighting a water heater pilot and a $300 quote to snake a drain.
Ask before booking: Ask whether any maintenance membership auto-renews and how to decline it, and what the minimum charge is for a short visit like a pilot relight.
Local guides that list Benjamin Franklin Plumbing of Dallas
Places the company says it serves on its own website. Check that it covers your address.
Before you book
- Ask for the license number and check it: Texas plumbing license lookup ↗
- Get the exact model, the heater warranty and the labor warranty in writing
- Ask who gets the permit and books the inspection
- Compare the full installed price with another written quote