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COMPANY PROFILE
Frank Gay Services
Advertises tank, tankless and heat pump water heater installation.
Frank Gay Services is an independent business that advertises water heater work. It is not our employee or partner and does not receive requests from Ember & Tank. We haven’t verified its license, insurance or workmanship.
- Tank
- Tankless
- Heat pump
- Repair
- Emergency service
- Based in
- Orlando
- Website
- frankgayservices.com ↗
- Water heater page
- Services page ↗
- Service areas they list
- Achan, Adamsville, Agricola, Alachua, Alafaya, Alaqua Lakes, Aloma, Altamonte Springs, Altoona, Alturus, Anna Maria, Astatula, Astor, Auburndale, Azalea Park, Baldwin Park, Bartow, Bassville Park, Bay Hill, Bay Lake, Beck Hammock, Belle Isle, Bellview, Bertha and 229 more Source ↗
- Information checked
- September 30, 2026
What Frank Gay Services says about itself
- HVAC, electrical, plumbing and drain company serving Central Florida since 1976; headquarters at 100 Sunport Lane, Suite 100, Orlando, FL 32809, with offices including Longwood, Lakeland, Leesburg and Tampa Source ↗
- Installs gas and electric tank, tankless and hybrid (heat pump) water heaters; separate pages for water heater repair and maintenance and tankless installation, repair and maintenance Source ↗
- 24/7 emergency availability Source ↗
- Plumbing License # CFC 1430501; A/C License CAC 1821400; EL License EC 13015498 Source ↗
The company’s own statements, not verified by Ember & Tank.
What the reviews say
Water heater replacement & service
BBB reviewers praised water heater replacements finished within hours of the call, clean-up, and technicians who explained the equipment.
Two BBB complainants (2025, 2026) said Frank Gay had not obtained or closed out the county permit for a water heater install months later; the company said it was working on one and that the other customer declined access. Another (2025) said they were billed for a 40-gallon heater but got a 30-gallon; they accepted the company's resolution after a $100 refund was offered.
See all 6 sources and details
Selected reviews · Checked September 30, 2026. Six selected BBB accounts (2025-2026) from Frank Gay's Orlando-based BBB profile, which also covers its Lakeland, Lady Lake and Ormond Beach offices; accounts don't state a location. Not a complete history.
BBB complaint
Customer name withheld · 07/03/2026
The customer said Frank Gay replaced their hot water heater in January 2026 with the permit included in the contract, but five months later the permit had not been obtained and staff missed three scheduled visits to take pictures.
Company reply and outcome: The company said its manager went to take inspection pictures and the customer said she would hire someone else and closed the door; it said it needs access to close the permit. BBB status: Answered.
BBB complaint
Customer name withheld · 10/13/2025
The customer said they had a 30-gallon water heater installed but were charged for a 40-gallon unit, which they had been told cost about $100 more, and that promised callbacks did not happen.
Company reply and outcome: The company said it had tried to reach the customer by phone, text and email; the customer said a $100 refund had been offered and later told BBB the resolution was satisfactory. BBB status: Resolved.
BBB complaint
Customer name withheld · 05/29/2025
The customer said Frank Gay installed a water heater but had not closed out the county permit inspection, which they said was preventing the sale of their home.
Company reply and outcome: The company said it was actively working to resolve it. BBB status: Answered.
BBB customer review
Ethel B · 05/02/2025
The reviewer said the technician did an excellent job replacing their water heater and explained their new water softener.
BBB customer review
James L · 01/23/2025
The reviewer said the technician worked quickly, answered questions and had the water heater replaced and the area cleaned within several hours of the call.
BBB complaint
Customer name withheld · 03/05/2025
The customer, a senior, said a water heater installed in May 2024 had constant problems, several technicians failed to fix it and blamed each other, and the company denied the labor warranty.
Company reply and outcome: The company said the water heater was customer-supplied and that its invoice stated no warranty applied to supplied equipment. BBB status: Answered.
Ask before booking: Will you pull and close out the county permit for my water heater, and when will the final inspection be scheduled?
Local guides that list Frank Gay Services
Places the company says it serves on its own website. Check that it covers your address.
Before you book
- Ask for the license number and check it: DBPR license search (MyFloridaLicense) ↗
- Get the exact model, the heater warranty and the labor warranty in writing
- Ask who gets the permit and books the inspection
- Compare the full installed price with another written quote