Storage tank
$1,600–$2,400Typical cost, including installation
WATER HEATER REPLACEMENT IN CONWAY
Conway, FL Water Heater
Replacement
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See what replacement costs ↓CONWAY AT A GLANCE
Replacing a water heater in Conway.
Conway is unincorporated, so a water heater swap needs a $38 Orange County plumbing permit. It wraps around the Conway Chain of Lakes southeast of downtown Orlando, right where two water utilities and two electric utilities meet. Most homes get Orange County Utilities water and a slice on the Orlando side gets OUC water. The OUC and Duke Energy power line follows Conway Road. Which bills you get decides your water chemistry and whether a heat pump water heater rebate applies.
Conway is an unincorporated community in Orange County, so county offices handle permits.
- Permit to replace with the same type
- Yes · Orange County Division of Building Safety
- Permit fee
- $38 stand-alone plumbing permit for a water heater, from Orange County's Fee Directory (pages marked effective July 2025).
- Who gets the permit
- Contractors licensed for the work, or homeowners for the home they live in. A homeowner signs an Owner-Builder Disclosure Statement and becomes responsible for meeting code.
- Electric utility
- Duke Energy Florida and OUC (Orlando Utilities Commission)
- Gas utility
- Peoples Gas (TECO) and Florida Public Utilities (FPU)
- Water
- Orange County Utilities for most of the area; OUC for roughly a quarter on the Orlando side · OUC averages 129 ppm (7 gpg); Orange County Utilities' 2025 report does not list hardness
- Rebate worth checking
- Duke Energy Florida heat pump water heater rebate (Home Energy Improvement) (Active)
- Typical home
- Built 1975 (median) · 86% owner-occupied
- Companies found
- 1 that advertise water heater work
01 / TYPICAL PRICES
What a new water heater costs.
Know before you call.
Heat-pump tank
$2,500–$5,000Typical cost, including installation
Tankless
$2,400–$5,400Typical cost, including installation
AI equipment illustrations; models vary and images are not to scale. Typical national prices from Home Depot ↗, checked September 28, 2026. The source doesn’t say how many jobs the ranges are based on. These are not Conway averages or guaranteed quotes.
Compare what each quote includes.Equipment · Labor · Permits · Old heater removalHow to compare quotes →
What we know about prices in Conway
- National installer’s published rangeThe ranges above. Home Depot ↗
- Local permit fee$38 stand-alone plumbing permit for a water heater, from Orange County's Fee Directory (pages marked effective July 2025).. Orange County Division of Building Safety fee source ↗
- Local company’s advertised priceNone of the local company websites we checked list a full installed price.
- Measured local dataNot collected yet, so no Conway average is shown.
What can change the price in Conway?
The job may also need an electrical permit. Gas work takes a gas permit based on job value: $64 for the first $1,000 and $6 for every $1,000 after. If the job tops $5,000, you need a recorded Notice of Commencement.
02 / COMPANIES WE FOUND
Who replaces water heaters in Conway?
Companies that advertise water heater replacement here, with what their water heater customers say.
Companies we found in our research. They are not Ember & Tank providers or partners. We show selected reviews, not a rating or every review. How we choose reviews →
Frank Gay Services
Lists Conway among the areas it serves. Based in Orlando.
- Tank
- Tankless
- Heat pump
- Repair
- Emergency service
What the reviews say
Water heater feedback BBB reviewers praised water heater replacements finished within hours of the call, clean-up, and technicians who explained the equipment.
Worth knowing Two BBB complainants (2025, 2026) said Frank Gay had not obtained or closed out the county permit for a water heater install months later; the company said it was working on one and that the other customer declined access.
6 water heater reviews read, checked September 30, 2026.
Order: companies based in Conway first, then companies whose water heater reviews we’ve read. Each group is alphabetical. These businesses are not our employees or vetted partners and do not receive requests from Ember & Tank. We haven’t checked their license, insurance or quality of work. DBPR license search (MyFloridaLicense) ↗.
See before-and-after replacement examples from independent companies →
HOMES IN CONWAY
What Conway homes are like.
1975Median year built
60%Built before 1980
86%Owner-occupied
2%Heat with utility gas
93%Single-family homes
About 60% of homes were built before 1980. Older homes often have older venting, smaller closets and shutoff valves that should be checked before install day.
95% of homes heat with electricity, which usually means an electric water heater. It’s worth getting a price on a heat pump model too.
U.S. Census Bureau, American Community Survey ACS 2024 5-year ↗ (2020-2024). Heating fuel is what homes use to heat the house. It often, but not always, matches the water heater’s fuel.
LOCAL CONDITIONS
What’s different in Conway.
Two water utilities inside one community
Our estimate from Orange County's water map puts about three-quarters of Conway in Orange County Utilities territory and about a quarter in the Orlando Utilities Commission's. OUC pumps from the Lower Floridan Aquifer, uses ozone to remove hydrogen sulfide, and reports average hardness of about 7 grains per gallon. Orange County Utilities' 2025 report gives no hardness number, so get a water test before sizing a softener or tankless heater.
Orange County GIS - Water Service Provider layer ↗ · OUC - Water Services (hardness, ozone treatment, source) ↗ · Orange County Utilities 2025 Drinking Water Report (PDF) ↗
Electric territory line runs down Conway Road
A 2007 territory agreement between OUC and Progress Energy (now Duke Energy Florida) puts the boundary along the east and west sides of Conway Road, jogging around Hoffner Road and Lake Margaret Drive. Homes a block apart can have different power companies. OUC electric customers can get a $500 bill credit for an ENERGY STAR heat pump water heater if they apply within six months of buying it. Customers who get only water from OUC can't.
Florida PSC Docket 070137-EQ - OUC/Progress Energy territorial agreement exhibits (2007) ↗ · OUC - $500 rebate on ENERGY STAR heat pump water heaters ↗
Belle Isle and Edgewood addresses are different jurisdictions
Conway shares Orlando ZIP codes with the lakefront cities of Belle Isle and Edgewood. Belle Isle handles permits and inspections through its contracted firm, Universal Engineering Sciences, not the county. A plumber working near Conway should confirm the parcel is really unincorporated before filing with Orange County.
City of Belle Isle - Zoning and building permits page ↗ · Orange County - Do I need a permit? ↗
Owner-builder permits only for your primary residence
On unincorporated parcels, Orange County lets a homeowner get the plumbing permit only for the home they live in, after signing an Owner-Builder Disclosure Statement. Rentals and flips need a licensed contractor.
Orange County - Do I need a permit? ↗ · Orange County - Plumbing Permits ↗
ENERGY & WATER
Who supplies Conway homes.
Energy
- Electric: Duke Energy Florida (Serves much of unincorporated Orange County; confirm by address)
- Electric: OUC (Orlando Utilities Commission) (Serves Orlando and portions of adjacent unincorporated Orange County)
- Gas: Peoples Gas (TECO) (Unincorporated Orange County is listed)
- Gas: Florida Public Utilities (FPU) (Unincorporated Orange County is listed)
OUC – Water Services (service area description) ↗ · Wikipedia – Orlando Utilities Commission ↗ · Peoples Gas tariff Sheet 6.101, communities served (effective Jan. 1, 2026) ↗ · Florida Public Utilities natural gas tariff, communities served ↗ · Duke Energy Florida tariff Section V, communities served (2013 PSC filing) ↗
Water
Orange County Utilities for most of the area; OUC for roughly a quarter on the Orlando side: OUC averages 129 ppm (7 gpg); Orange County Utilities' 2025 report does not list hardness
Orange County GIS - Water Service Provider layer ↗ · OUC - Water Services ↗ · Orange County Utilities 2025 Drinking Water Report (PDF) ↗
REBATES & CREDITS
Rebates for Conway homes.
For Duke Energy Florida, OUC (Orlando Utilities Commission), Peoples Gas (TECO) and Florida Public Utilities (FPU) customers in Conway. Ask installers for the price before rebates, then check with the program that you qualify.
- Duke Energy Florida heat pump water heater rebate (Home Energy Improvement) ↗Active$500 for a 50-gallon or $800 for an 80-gallon ENERGY STAR heat pump (hybrid) water heater with a UEF of at least 3.3.
- Peoples Gas residential water heating rebates ↗ActiveNatural gas tank water heater: $350 gas-to-gas or $550 electric-to-gas ($400 / $650 for ENERGY STAR tanks).
- Federal Energy Efficient Home Improvement Credit (25C) ↗EndedCovered improvements made through December 31, 2025.
Checked September 30, 2026. Who qualifies and the conditions: Florida rebates · How to check an incentive.
PERMITS & LICENSING
Permits and licenses in Conway.
Permits and who issues them
Orange County's 'Do I need a permit?' page says a water heater replacement needs a plumbing permit, and sometimes an electrical permit. Stand-alone plumbing permits for swaps come from the county's Fast Track online system. You'll need to pass a final inspection.
Orange County Division of Building Safety ↗ · Orange County – Do I need a permit? ↗ · Orange County – Plumbing Permits ↗ · Orange County Fee Directory (PDF, plumbing page effective July 2025) ↗
Check the installer’s license
Ask for the license number and search it yourself on the DBPR license search (MyFloridaLicense) ↗. A listing on Ember & Tank is not a license check. Florida licensing explained →
NEARBY CITIES
Compare places near Conway.
| City | Distance | Permit to replace | Fee | Electric |
|---|---|---|---|---|
| Pine Castle | 4 mi | Required (county) | $38 | Duke Energy Florida or Orlando Utilities Commission (OUC) |
| Azalea Park | 4 mi | Required (county) | $38, | OUC (Orlando Utilities Commission), Duke Energy Florida or Florida Power & Light |
| Oak Ridge | 5 mi | Required (county) | $38 | Duke Energy Florida or Orlando Utilities Commission (OUC) |
| Winter Park | 7 mi | Required | $150 | Winter Park Electric Utility (city-owned) |
| Union Park | 8 mi | Required (county) | $38 | Duke Energy Florida or Orlando Utilities Commission (OUC) |
| Orlando | 8 mi | Required | $66.24 | Orlando Utilities Commission (OUC) |
COMMON QUESTIONS
Conway water heater questions.
Is my Conway home on OUC or Orange County water?
Most of the area is on Orange County Utilities, but a strip on the Orlando side gets OUC water. The name on your water bill tells you; the county's water map shows the split.
Can I get a rebate for a heat pump water heater in Conway?
Yes, if OUC supplies your electricity. OUC gives a $500 bill credit for an ENERGY STAR heat pump water heater. Homes on the Duke Energy side of the Conway Road line can't get it.
OUC - $500 rebate on ENERGY STAR heat pump water heaters ↗ · Florida PSC Docket 070137-EQ - OUC/Progress Energy territorial agreement exhibits (2007) ↗
Who issues the permit for a Conway water heater?
Orange County's Division of Building Safety, through Fast Track, if the parcel is unincorporated. Nearby Belle Isle addresses go through that city's contracted building inspector instead.
Orange County - Plumbing Permits ↗ · City of Belle Isle - Zoning and building permits page ↗
More guides: Florida water heater replacement · All local guides