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COMPANY PROFILE
Dallas Plumbing & Air Conditioning
Advertises tank and tankless water heater installation.
Dallas Plumbing & Air Conditioning is an independent business that advertises water heater work. It is not our employee or partner and does not receive requests from Ember & Tank. We haven’t verified its license, insurance or workmanship.
- Tank
- Tankless
- Repair
- Emergency service
- Based in
- Dallas
- Website
- dallasplumbing.com ↗
- Water heater page
- Services page ↗
- Service areas they list
- Addison, Allen, Argyle, Arlington, Aubrey, Bedford, Carrollton, Colleyville, Coppell, Dallas, Denton, Euless, Farmersville, Flower Mound, Forney, Fort Worth, Frisco, Garland, Grand Prairie, Grapevine, Hurst, Irving, Justin, Keller and 21 more Source ↗
- Information checked
- September 29, 2026
What Dallas Plumbing & Air Conditioning says about itself
- Says it has served Dallas since 1903 ('for over 120 years') Source ↗
- Says there is no per-mile charge in over 150 zip codes and phones are open 24/7 Source ↗
- Says it is a provider of Rheem tankless water heaters and handles tank and tankless repair, replacement and annual maintenance Source ↗
- Advertises 24-hour emergency water heater service Source ↗
The company’s own statements, not verified by Ember & Tank.
What the reviews say
Water heater replacement & service
Reviewers praised a same-day water heater replacement completed within hours and clear explanations during annual water heater flushes.
BBB complainants said a $13,000 replacement was sold over the phone for an elderly parent and that a $1,600 deposit on a cancelled replacement took over two months to refund; the company defended its upfront pricing and confirmed the refund was processed April 12, 2025.
See all 6 sources and details
Selected reviews · Checked September 29, 2026. Six selected accounts: three BBB complaints (all 'Answered', not resolved) and three Google reviews found through the company site's five-star-only review widget (timestamps unverified). BBB lists the business as Dallas Plumbing LLC at the same Plano Rd address. Dollar amounts are customers' accounts.
BBB complaint
Customer name withheld · February 12, 2025 · Answered
The customer said a technician reported a leaking water heater at their 91-year-old mother's home and sold a $13,000 replacement over the phone that they later believed was overpriced, and said a $375 permit was charged without an inspection being scheduled.
Company reply and outcome: The company said it offers multiple options with upfront pricing the customer signs, denied showing up unannounced, and cited recorded appointment confirmations. The customer rejected an earlier response.
BBB complaint
Customer name withheld · April 4, 2025 · Answered
The customer said a technician collected a $1,600 deposit from their 92-year-old father for a water heater replacement; the order was cancelled the next day after a maintenance person got the heater working, but the refund had not arrived after nine weeks.
Company reply and outcome: The company apologized for the slow local response and said the $1,600 refund was processed on April 12, 2025.
BBB complaint
Customer name withheld · January 29, 2026 · Answered
After gas-line replacement work, the customer reported a stove fire and said a later water heater appointment addressed only the heater, not the stove or damage.
Company reply and outcome: The company said a city permit inspection on January 21 verified its work, that the customer declined a same-day visit, and that it does not accept liability but wants to resolve remaining issues.
Google review (surfaced via the company website's review widget)
Jennifer Davila · Exact date unavailable; widget-feed timestamp could not be verified
The reviewer said a quote came within an hour, an installer arrived within the next hour, and the replacement was finished and cleaned up within three hours.
Company reply and outcome: The company thanked the reviewer.
Google review (surfaced via the company website's review widget)
linda g · Exact date unavailable; widget-feed timestamp could not be verified
The reviewer said several other plumbers could not solve their water heater and plumbing issues, and that this company explained the problem and fixed it the same evening.
Google review (surfaced via the company website's review widget)
Nathalie Nguyen Baier · Exact date unavailable; widget-feed timestamp could not be verified
The reviewer praised a technician's tips and explanations during an annual water heater flush and inspection.
Ask before booking: Ask for repair and replacement options with itemized prices in writing, the heater brand and model, and whether the permit fee includes scheduling the city inspection.
Photos Dallas Plumbing & Air Conditioning publishes
Local guides that list Dallas Plumbing & Air Conditioning
Places the company says it serves on its own website. Check that it covers your address.
Before you book
- Ask for the license number and check it: Texas plumbing license lookup ↗
- Get the exact model, the heater warranty and the labor warranty in writing
- Ask who gets the permit and books the inspection
- Compare the full installed price with another written quote