Home / Companies / Mr. Rooter Plumbing of Dallas
COMPANY PROFILE
Mr. Rooter Plumbing of Dallas
Advertises tank and tankless water heater installation.
Mr. Rooter Plumbing of Dallas is an independent business that advertises water heater work. It is not our employee or partner and does not receive requests from Ember & Tank. We haven’t verified its license, insurance or workmanship.
- Tank
- Tankless
- Repair
- Emergency service
- Based in
- Farmers Branch
- Website
- mrrooter.com/dallas ↗
- Water heater page
- Services page ↗
- Service areas they list
- Addison, Allen, Balch Springs, Carrollton, Cedar Hill, Coppell, Dallas, Desoto, Duncanville, Far North Dallas, Farmers Branch, Ferris, Flower Mound, Forest Meadow, Garland, Hebron, Highland Park, Hutchins, Irving, Lancaster, Lewisville, McKinney, Melshire Estates, Mesquite and 15 more Source ↗
- Information checked
- September 29, 2026
What Mr. Rooter Plumbing of Dallas says about itself
- Locally owned and operated franchise; says it uses upfront, flat-rate pricing before work begins Source ↗
- Says every plumber holds a Journeyman or Master license from the Texas State Board of Plumbing Examiners and permit-required jobs go through the city process Source ↗
- Says plumbers are licensed, insured, background-checked and available 24/7 for emergencies Source ↗
- Backs work with the Neighborly Done Right Promise ('If it's not right, we'll make it right') Source ↗
The company’s own statements, not verified by Ember & Tank.
What the reviews say
Water heater replacement & service
Reviewers praised same-day water heater replacement and a technician who helped secure warranty coverage on a failed unit.
Several customers said technicians quoted replacements they did not need or at prices far above other plumbers; Mr. Rooter acknowledged and refunded one such case, and in other BBB disputes defended its work and invoices (statuses 'Answered', one 'Resolved').
See all 6 sources and details
Selected reviews · Checked September 29, 2026. Six selected accounts: three BBB complaints/reviews and three Google reviews republished on the franchise's own review page (no dates shown there). The republished feed also contains a few reviews naming other cities, so it may not be purely Dallas. Dollar figures are the customers' accounts, not verified invoices.
BBB complaint
Customer name withheld · March 12, 2025 · Answered
The customer said a two-water-heater replacement ran into a second day, left the household without hot water in part of the home, and was followed by shower-valve problems and difficulty getting a return visit.
Company reply and outcome: The owner said the shower system was outside the contract, listed the invoiced items (including two 50-gallon gas heaters, circulating pump, expansion tank and permit), said no technician was available on the requested day, and declined further work for the customer.
BBB complaint
Customer name withheld · November 4, 2024 · Resolved
The customer said a newly installed water heater was red-tagged by the city inspector and objected that the company's reply to their online review exposed their phone number.
Company reply and outcome: The company said it removed the personal information, and that it replaced the relief-valve line from PVC to copper the same day the red tag was reported. The customer accepted the resolution on November 14, 2024.
BBB customer review
M. C. · January 26, 2026
On a drain-cleaning visit, the reviewer said the technician pitched a roughly $2,000 water heater replacement the reviewer had not asked for, describing their self-installed heater as working fine.
Company reply and outcome: The company said the technician flagged that the roughly one-year-old heater lacked a pan and relief line and used push-on connections, and left an estimate. The customer replied disputing the sales approach.
Google review republished on the company's franchise review page
Jack Trammell · Exact date unavailable; not shown on the republishing page
The reviewer said a technician recommended replacing two three-year-old water heaters for $3,600 and that another plumber later fixed them as a parts issue for $360.
Company reply and outcome: The company said the technician had been told to quote a repair first, that he no longer works there, and that it refunded the $69.95 fee, which the reviewer accepted.
Google review republished on the company's franchise review page
Lindsey Rothery · Exact date unavailable; not shown on the republishing page
The reviewer said water heater work left closet doors unable to close and failed city inspection, and that another plumber quoted over $1,000 to fix it.
Company reply and outcome: The company quoted its signed invoice noting the closet would need reframing because code-compliant equipment did not fit, and said relocation would have cost more.
Google review republished on the company's franchise review page
Mary Stoner · Exact date unavailable; not shown on the republishing page
The reviewer praised a technician who diagnosed the water heater, handled removal and installation of a new one, and worked to get it covered under warranty.
Ask before booking: Ask for a written repair-versus-replace estimate (with the specific failed part) before approving a replacement, and ask whether code upgrades such as pans, expansion tanks or closet changes are included.
Local guides that list Mr. Rooter Plumbing of Dallas
Places the company says it serves on its own website. Check that it covers your address.
Before you book
- Ask for the license number and check it: Texas plumbing license lookup ↗
- Get the exact model, the heater warranty and the labor warranty in writing
- Ask who gets the permit and books the inspection
- Compare the full installed price with another written quote