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COMPANY PROFILE
Reliable Heating & Air, Plumbing & Electrical
Advertises tank and tankless water heater installation.
Reliable Heating & Air, Plumbing & Electrical is an independent business that advertises water heater work. It is not our employee or partner and does not receive requests from Ember & Tank. We haven’t verified its license, insurance or workmanship.
- Tank
- Tankless
- Repair
- Based in
- Kennesaw
- Website
- reliableair.com ↗
- Water heater page
- Services page ↗
- Published pricing
- Water heater replacement 'Starting at $2,349 or as low as $29.99/month'; Atlanta installation cost ranges shown as Low $2,199 / Average $2,500 / High $3,999+ Specials page: Rheem Standard Electric Water Heater $2,399.00 installed; tankless 'Starting At... $4,999.00 Installed' or $49.99/mo; 40-gallon for $29.99/mo installed via Comfort as a Service $89.95 diagnostic fee waived with approved repair. Source ↗
- Service areas they list
- Acworth, Alpharetta, Arcade, Athens, Auburn, Austell, Barnesville, Between, Braselton, Canton, Carl, Carrollton, Cartersville, Chamblee, Chattahoochee Hills, College Park, Columbus, Commerce, Covington, Cumming, Decatur, Douglasville, Duluth, Dunwoody and 37 more Source ↗
- Information checked
- September 29, 2026
What Reliable Heating & Air, Plumbing & Electrical says about itself
- Says water heater replacement typically takes 2-3 hours, with in-home estimates or quotes over the phone Source ↗
- Warranty: manufacturer warranty plus a 1-year labor warranty; free repairs for life on select units, with 10-year parts and labor options Source ↗
- Advertises same-day water heater installation guarantee and a Comfort as a Service subscription that includes lifetime repairs and maintenance Source ↗
- Claims over 200 technicians on the road daily serving metro Atlanta, with a 100% Customer Satisfaction Guarantee Source ↗
The company’s own statements, not verified by Ember & Tank.
What the reviews say
Water heater replacement & service
No water heater praise found in the BBB entries checked.
Complainants reported install delays, a 37-gallon heater swapped for a 50-gallon, disputed anode/maintenance coverage, and lease terms they said were not explained; Reliable asked for documentation in one case, and a lease complaint and a payoff complaint were later resolved or credited.
See all 5 sources and details
Selected reviews · Checked September 29, 2026. Two BBB reviews and three BBB complaints (2024-2026) from the Kennesaw profile, which lists 128 complaints across all trades; the company-site review widget did not load for text extraction. Not representative of all jobs.
BBB customer review
Matt F · February 9, 2026
The reviewer said he paid a $2,499.99 special for next-day replacement but the install was not scheduled for six days until another employee arranged it the same day.
BBB customer review
Dmitry P · November 18, 2024
The reviewer alleged that during a building-wide swap Reliable replaced his 50-gallon water heater with a 37-gallon unit and gave shifting reasons for not installing its 47-gallon model.
BBB complaint
Customer name withheld · 09/18/2025 · Answered
The customer said a rotten-egg smell appeared 30 days after a $5,000 installation, a technician missed an appointment window, and Reliable would not honor a promised maintenance plan, quoting over $1,500 for a flush and anode rods.
Company reply and outcome: Reliable said the person who made the promise was no longer the owner and asked the customer for written documentation of the agreement.
BBB complaint
Customer name withheld · 08/20/2025 · Resolved
The customer said a tankless water heater sold at $59.99 a month for 96 months turned out to be under an equipment lease with a $2,751 end-of-term purchase option that was not explained.
Company reply and outcome: Reliable said its sales manager would contact the customer; the customer wrote that a resolution was reached after communication problems.
BBB complaint
Customer name withheld · 08/08/2024 · Answered
The customer said a water heater paid monthly for six years had a buyout higher than a new heater and requested a statement of payments.
Company reply and outcome: Reliable said the terms were in the signed agreement; after the customer disputed the balance, Reliable said on 08/23/2024 that it reconciled the account and applied a credit.
Ask before booking: Ask whether the water heater is being sold outright or placed on a rental/lease agreement, and get the monthly term, buyout price and warranty in writing.
Photos Reliable Heating & Air, Plumbing & Electrical publishes
Local guides that list Reliable Heating & Air, Plumbing & Electrical
Places the company says it serves on its own website. Check that it covers your address.
Before you book
- Ask for the license number and check it: Georgia plumbing license lookup (GOALS licensee search) ↗
- Get the exact model, the heater warranty and the labor warranty in writing
- Ask who gets the permit and books the inspection
- Compare the full installed price with another written quote