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COMPANY PROFILE
McQuillan Home Services (McQuillan Bros.)
Advertises tank, tankless and heat pump water heater installation.
McQuillan Home Services (McQuillan Bros.) is an independent business that advertises water heater work. It is not our employee or partner and does not receive requests from Ember & Tank. We haven’t verified its license, insurance or workmanship.
- Tank
- Tankless
- Heat pump
- Repair
- Emergency service
- Based in
- St. Paul, MN (street address not shown on pages checked)
- Website
- mcquillanbros.com ↗
- Water heater page
- Services page ↗
- Published pricing
- Water heater repair diagnostic $99 (repair page); water heater pages show 'Financing as low as $138/mo' and a '$700 off' banner whose offer details were not shown in page text — ; Source ↗
- Service areas they list
- Afton, Andover, Apple Valley, Arden Hills, Bayport, Blaine, Bloomington, Brooklyn Center, Brooklyn Park, Burnsville, Cannon Falls, Champlin, Chanhassen, Chisago City, Circle Pines, Columbia Heights, Coon Rapids, Cottage Grove, Crystal, Dayton, Dellwood, Eagan, East Bethel, Eden Prairie and 51 more Source ↗
- Information checked
- September 30, 2026
What McQuillan Home Services (McQuillan Bros.) says about itself
- In business since 1883; family-owned and operated; 'Minnesota's Original plumbing, heating, and cooling company' Source ↗
- Separate service pages for water heater installation, repair and maintenance, tankless install/repair/maintenance, and heat pump water heater installation Source ↗
- Upfront pricing ('you'll never pay more than you're quoted'), 100% satisfaction guarantee, same-day/next-day service availability Source ↗
- Offers page references '24/7 Live Answering' and 24/7 emergency services Source ↗
The company’s own statements, not verified by Ember & Tank.
What the reviews say
Water heater replacement & service
No water-heater-specific praise was found in the sources checked; one complainant said earlier experiences with McQuillan had been good.
BBB complainants and reviewers alleged unexplained membership and warranty charges, no choice of water heater model, very high quotes and slow warranty-part follow-up; McQuillan defended its pricing in one review response, and both complaints are listed as Resolved.
See all 4 sources and details
Selected reviews · Checked September 30, 2026. Two BBB customer reviews and two BBB complaints chosen from accounts that mention water heaters. No positive water heater accounts turned up in the sources checked. Yelp and Angi were not checked, and the company's reviews page did not show readable water heater reviews. A selected sample, not a complete history.
BBB complaint
Customer name withheld · 04/22/2024
The customer said a same-day water heater replacement cost $2,681.94 after a coupon, that $149 membership and workmanship-warranty charges appeared on the receipt without being explained, that getting the membership credited took several calls, and that the installed model was not Energy Star certified, so they lost a rebate; they said they were never offered a choice of brand or efficiency.
Company reply and outcome: BBB lists the complaint as Resolved.
BBB complaint
Customer name withheld · 02/26/2024
The customer said they paid $6,781 to have a boiler and water heater moved away from a wall and then back, but only the boiler was returned; when they asked months later to finish moving the water heater, they were given another $3,000 estimate and calls went unreturned.
Company reply and outcome: BBB lists the complaint as Resolved.
BBB customer review
Roberto R · 09/19/2024
The customer said they paid a $69 visit fee for an estimate on replacing a 50-gallon gas water heater and were quoted $13,999.
Company reply and outcome: McQuillan said it believes its prices are accurate for the quality of work and service customers receive.
BBB customer review
stefanie b · 09/14/2025
The customer said the heat exchanger failed on a water heater McQuillan installed, the technician said the manufacturer would supply a part, and after repeated calls and emails they had no update and were in their third week without hot water.
Ask before booking: Can you show me the brand, model and efficiency rating of the water heater you're quoting, and list every add-on (membership, workmanship warranty) as a separate line I can decline?
Photos McQuillan Home Services (McQuillan Bros.) publishes
Local guides that list McQuillan Home Services (McQuillan Bros.)
Places the company says it serves on its own website. Check that it covers your address.
Before you book
- Ask for the license number and check it: Minnesota plumbing license lookup (DLI iMS) ↗
- Get the exact model, the heater warranty and the labor warranty in writing
- Ask who gets the permit and books the inspection
- Compare the full installed price with another written quote