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COMPANY PROFILE
Paul Bunyan Plumbing & Drains
Advertises tank and tankless water heater installation.
Paul Bunyan Plumbing & Drains is an independent business that advertises water heater work. It is not our employee or partner and does not receive requests from Ember & Tank. We haven’t verified its license, insurance or workmanship.
- Tank
- Tankless
- Repair
- Emergency service
- Based in
- 5720 International Parkway, New Hope, MN 55428 (Twin Cities location; also a Rochester, MN location)
- Website
- paulbunyanplumbing.com ↗
- Water heater page
- Services page ↗
- Published pricing
- Coupons: water heater tune & flush only $29; $500 off tankless water heater; free plumbing service call with repair ($89 value) — Source ↗
- Service areas they list
- Andover, Apple Valley, Big Lake, Blaine, Bloomington, Brooklyn Park, Burnsville, Chaska, Cottage Grove, East Bethel, Eden Prairie, Hastings, Hopkins, Inver Grove Heights, Lakeville, Lino Lakes, Maple Grove, Maplewood, Minneapolis, Minnetonka, New Hope, North St Paul, Osseo, Rogers and 10 more Source ↗
- Information checked
- September 30, 2026
What Paul Bunyan Plumbing & Drains says about itself
- Repairs, maintenance, and installation of traditional tank and tankless water heaters; customized hot water load calculation, upfront guaranteed pricing, permits pulled for every installation Source ↗
- Advertises 24/7 service for water heater problems (per fetched page text) Source ↗
- Says its roots trace to the late 1800s McGuire family plumbing business in Minneapolis; license #PC150290 shown on homepage Source ↗
The company’s own statements, not verified by Ember & Tank.
What the reviews say
Water heater replacement & service
Customers praised same-day water heater replacements, quick responses to leaks, a careful warranty diagnosis, and a technician who avoided an unnecessary replacement.
BBB reviewers alleged very high water heater quotes (cheapest $6,300 in one case), a salesperson rather than a plumber sent to an urgent leak, and pressure to replace water heaters during unrelated visits; the company replied to several reviews saying it would review the feedback with its team.
See all 6 sources and details
Selected reviews · Checked September 30, 2026. Six BBB customer reviews chosen from dozens that mention water heaters; the three BBB complaints from the last three years did not involve water heaters. Yelp could not be read (bot-verification page), and Angi and the company's own testimonials were not checked. A selected sample, not a complete history.
BBB customer review
Tom Z · 07/11/2024
The customer said the technician quoted three water heater options with the cheapest at $6,300, acknowledged it was not comparable to other companies' prices, and charged $89 for the visit; they said they later had the replacement done elsewhere for $1,900.
Company reply and outcome: The company replied thanking the customer for the feedback.
BBB customer review
Stephanie F · 02/01/2026
The customer said they called after hours for a stop-gap repair of a leaking pipe at their water heater, and the person sent spent about 30 minutes preparing an estimate without fully inspecting the leak, then quoted $21,500 to replace the home's plumbing and install a new water heater.
BBB customer review
Mike G · 07/14/2026
The customer said the company responded quickly to a leaking water heater, helped them choose the right replacement and installed it the same day.
Company reply and outcome: The company thanked the reviewer.
BBB customer review
Tony P · 01/01/2026
The customer said a plumber came after hours on a holiday for a no-hot-water problem, found a leak and diagnosed a complex situation, saving them from replacing a water heater that turned out not to be the issue.
Company reply and outcome: The company thanked the reviewer.
BBB customer review
John H · 01/05/2026
The customer said a warranty repair on their 5-year-old water heater, from a business Paul Bunyan acquired, was done promptly with a thorough diagnosis, and the plumber pointed out code changes they should make.
BBB customer review
Rick P · 07/12/2024
The customer said two technicians spent about 20 minutes on water heater maintenance and flushing but most of the visit looking through the house's plumbing to sell more services.
Company reply and outcome: The company apologized and said it would review with its team how to balance maintenance work with suggestions for additional services.
Ask before booking: Will the person who comes out be a plumber who can make a repair that day, or an estimator, and what is the lowest-cost same-type water heater replacement you offer?
Local guides that list Paul Bunyan Plumbing & Drains
Places the company says it serves on its own website. Check that it covers your address.
Before you book
- Ask for the license number and check it: Minnesota plumbing license lookup (DLI iMS) ↗
- Get the exact model, the heater warranty and the labor warranty in writing
- Ask who gets the permit and books the inspection
- Compare the full installed price with another written quote