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COMPANY PROFILE
Desert Water Heaters
Advertises tank and tankless water heater installation.
Desert Water Heaters is an independent business that advertises water heater work. It is not our employee or partner and does not receive requests from Ember & Tank. We haven’t verified its license, insurance or workmanship.
- Tank
- Tankless
- Repair
- Based in
- 8365 Eastgate Rd., Henderson, NV 89015
- Website
- desertwaterheaters.com ↗
- Water heater page
- Services page ↗
- Service areas they list
- Aliante, Anthem, Blue Diamond, Boulder City, Centennial Hills, Enterprise, Green Valley, Henderson, Inspirada, Lake Las Vegas, Las Vegas, MacDonald Ranch, Mountains Edge, North Las Vegas, Paradise, Rhodes Ranch, Seven Hills, Silverado Ranch, Skye Canyon, Sloan, Southern Highlands, Southwest Las Vegas, Spring Valley, Summerlin and 5 more Source ↗
- Information checked
- September 30, 2026
What Desert Water Heaters says about itself
- Water heater specialist: 'Specializing exclusively in water heaters'; says it has served Las Vegas homeowners since 1959 Source ↗
- Same-day water heater repair, replacement, and installation Source ↗
- Installs A.O. Smith gas, electric and tankless water heaters Source ↗
- Lists License #0080115; A+ BBB rating claimed Source ↗
The company’s own statements, not verified by Ember & Tank.
What the reviews say
Water heater replacement & service
Yelp reviewers praised fast response, clear explanations and professional installers for water heater repairs and replacements.
A Yelp reviewer said a water heater sensor replacement was overpriced, another alleged a warranty misstatement and labor charge on a tank swap (the company said the technician mistakenly said the tank was covered), and a BBB complainant said a $400 tankless descaling visit did not fix the unit; the company said it would refund the customer in full.
See all 5 sources and details
Selected reviews · Checked September 30, 2026. Four selected Yelp reviews (2025-2026) and one BBB complaint (2024); the Yelp listing includes reviews posted under the business's former name, Vegas Plumbing Service. Not a complete history.
Yelp review
Veronica G. · Aug 29, 2026
The reviewer said a technician diagnosed a failed water heater, ordered the part and installed it two days later, restoring hot water, and described him as professional and patient.
Company reply and outcome: The business thanked the reviewer on Yelp (Aug 29, 2026).
Yelp review
Sandy H. · May 31, 2026
The reviewer said the company arrived within six hours of a leaking water heater, explained that replacement was needed and replaced the unit professionally.
Company reply and outcome: The business thanked the reviewer on Yelp (Jun 1, 2026).
Yelp review
Lucky S. · Jul 6, 2026
The reviewer said same-day service to replace a sensor on a water heater was far overpriced, citing $300 after an initial $375, and said the company did not follow up after its reply.
Company reply and outcome: The business replied on Yelp (Jul 7, 2026) asking the reviewer to contact it with details.
Yelp review (listing includes reviews under former name Vegas Plumbing Service)
Ysa Y. · Nov 5, 2025
The reviewer said they were quoted $1,150 to swap a water heater, were told it was under warranty and later told it was not, and alleged the plumber dropped the old tank, took fittings and tried to charge labor for work not done.
Company reply and outcome: The business replied (Nov 11, 2025) that the technician mistakenly said the tank would be covered and that the manufacturer said it was no longer covered.
BBB complaint
Customer name withheld · June 28, 2024 · Answered
The customer said a technician charged $400 for descaling and cleaning a Rinnai tankless water heater that still did not work, then recommended a $4,500 replacement; another plumber later fixed it with a water flow servo part.
Company reply and outcome: The company said on October 7, 2024 that it would refund the customer in full because its repairs did not resolve the original issue.
Ask before booking: Ask whether a repair fee is refunded or credited if the repair does not fix the problem, and confirm in writing whether the existing tank is still under manufacturer warranty before work begins.
Local guides that list Desert Water Heaters
Places the company says it serves on its own website. Check that it covers your address.
Before you book
- Ask for the license number and check it: Nevada State Contractors Board license search ↗
- Get the exact model, the heater warranty and the labor warranty in writing
- Ask who gets the permit and books the inspection
- Compare the full installed price with another written quote