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COMPANY PROFILE
Cranney Home Services
Advertises tank, tankless and heat pump water heater installation.
Cranney Home Services is an independent business that advertises water heater work. It is not our employee or partner and does not receive requests from Ember & Tank. We haven’t verified its license, insurance or workmanship.
- Tank
- Tankless
- Heat pump
- Repair
- Emergency service
- Based in
- Danvers
- Website
- cranneyhomeservices.com ↗
- Water heater page
- Services page ↗
- Published pricing
- Offer: $100 Off water heater install (see offer details on site). No installed prices published. Source ↗
- Service areas they list
- Acton, Amesbury, Andover, Beverly, Billerica, Boxford, Braford, Brookline, Burlington, Byfield, Cambridge, Chelsea, Concord, Danvers, Dorchester, Essex, Georgetown, Gloucester, Groveland, Hamilton, Haverhill, Ipswich, Lawrence, Lexington and 37 more Source ↗
- Information checked
- September 30, 2026
What Cranney Home Services says about itself
- Plumbing License #4397; Electrical Master #11918A Source ↗
- Water heater installation, repair and maintenance plus tankless install/repair/maintenance; can switch from tank to tankless or hybrid Source ↗
- 3-Year Part & Labor Warranty On All Work; same day service; 24/7 emergency home services Source ↗
- Over 40 years of service; 33 Cherry Hill Drive, Danvers MA 01923 Source ↗
The company’s own statements, not verified by Ember & Tank.
What the reviews say
Water heater replacement & service
One Yelp reviewer (2024) praised a technician arriving within 30 minutes and courteous staff who explained everything up front on a water heater repair.
Yelp reviewers alleged high quotes for water heater replacement (e.g. $3,000 vs. $1,600 elsewhere; $5,500 vs. $2,600), an itemized invoice refused for a $10,157.92 tankless swap, and repeated failures after a $16,000 repair; the company replied to the 2026 complaints that a manager would follow up, with no outcome visible.
See all 5 sources and details
Selected reviews · Checked September 30, 2026. Five selected Yelp reviews from the Danvers (33 Cherry Hill Dr) listing, dating from 2022 to 2026; outcomes after the company's replies are not visible. Not a complete history.
Yelp review
Emily D. · Sep 16, 2026
The customer said Cranney quoted $5,500 to replace a water heater and said additional pipes needed replacing, compared with a $2,600 quote from another company; they also alleged a Cranney truck drove unsafely.
Company reply and outcome: The business manager replied (Sep 17, 2026) that no matching customer record was found and asked the reviewer to email details for review.
Yelp review
Alicia D. · May 9, 2026
The customer said that after their water heater broke in November 2025, Cranney quoted $16,000 to repair the system, took a week instead of the expected day, and that they have repeatedly lost heat and hot water since.
Company reply and outcome: The business manager replied (May 11, 2026) apologizing and saying a manager would contact the customer; no outcome visible.
Yelp review
N B. · Jan 21, 2026
The customer said a same-type propane tankless replacement was invoiced at $10,157.92 with no breakdown, that described venting and filter work was not done, and that requests for an itemized invoice (needed for a rebate and tax credit) and a promised $200 discount went unanswered; they said the installers themselves were good workers.
Company reply and outcome: The business manager replied (Jan 21, 2026) that a manager would reach out to review the situation; no outcome visible.
Yelp review
Kevin J. M. · Nov 24, 2022
The customer said Cranney quoted $3,000 to replace a leaking 40-gallon water heater; they declined and another company replaced it the same day for $1,600.
Yelp review
John S. · Jun 14, 2024
The customer said a technician arrived 30 minutes after their call about a failed water heater, and the plumber and electrician were courteous and explained everything up front.
Company reply and outcome: The business manager thanked the reviewer (Jun 17, 2024).
Ask before booking: Can you give me an itemized written quote for the water heater replacement, including any venting or piping you say must change, before I commit?
Local guides that list Cranney Home Services
Places the company says it serves on its own website. Check that it covers your address.
Before you book
- Ask for the license number and check it: Massachusetts eLIPSE license lookup ↗
- Get the exact model, the heater warranty and the labor warranty in writing
- Ask who gets the permit and books the inspection
- Compare the full installed price with another written quote