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COMPANY PROFILE
ARS/Rescue Rooter Houston
Advertises tank and tankless water heater installation.
ARS/Rescue Rooter Houston is an independent business that advertises water heater work. It is not our employee or partner and does not receive requests from Ember & Tank. We haven’t verified its license, insurance or workmanship.
- Tank
- Tankless
- Repair
- Emergency service
- Based in
- Houston
- Website
- ars.com/houston ↗
- Water heater page
- Services page ↗
- Published pricing
- Coupon: 'Save Up to $300 on a New Water Heater' — purchase and installation of qualifying water heater required; residential only; 'Offer expires 09/30/2026.' Source ↗
- Service areas they list
- Alvin, Angleton, Bacliff, Baytown, Bellaire, Brazoria, Channelview, Cleveland, Clute, Coldspring, Conroe, Crosby, Cypress, Damon, Danbury, Deer Park, Dickinson, Freeport, Fresno, Friendswood, Fulshear, Galena Park, Galveston, Guy and 47 more Source ↗
- Information checked
- September 29, 2026
What ARS/Rescue Rooter Houston says about itself
- Exceptional Service Guarantee — promises to keep working on the issue until you are happy Source ↗
- Says all employees go through background checks and are drug tested, and that it offers emergency plumbing and HVAC service Source ↗
- Says it provides a free, upfront quote for water heater replacement; options include gas, electric, tankless and solar Source ↗
- Lists Houston office at 10515 Okanella, #100, Houston, TX 77041; says it is available 7 days a week Source ↗
The company’s own statements, not verified by Ember & Tank.
What the reviews say
Water heater replacement & service
Testimonials praised a next-morning replacement and an installation crew that kept the customer informed and cleaned up.
Yelp reviewers alleged an improper tankless vent and incomplete install (2025) and a reused drain line that leaked three years later, with a $2,500 charge to install a warranty unit (2026); ARS replied citing premium pricing and offered its quality team.
See all 5 sources and details
Selected reviews · Checked September 29, 2026. Two company-hosted testimonials (not confirmed as Houston jobs) and three Yelp reviews of the Houston (Okanella St) branch, 2025–2026. Several accounts involve installs booked through Home Depot or Lowe's. The Houston BBB profile shows no reviews; a Webster-branch account was excluded.
Company-hosted testimonial
Nancy Hurst · Date unavailable
The reviewer said the specialist recommended a solution and scheduled a new water heater installation for the next morning. The testimonial is on the Houston page but is not confirmed as a Houston job.
Company-hosted testimonial
Sheila D P Miller · Date unavailable
The reviewer said a 21-year-old water heater was replaced within three hours by an installation team that kept her informed and cleaned up.
Yelp review
Leandro R. · Aug 17, 2026
The customer said a $7,000 tankless installation arranged through Lowe's reused a drain line that later leaked, causing $5,000 in damage, and that ARS wanted $2,500 to install the manufacturer's warranty replacement.
Company reply and outcome: ARS replied that as a premium provider it may not have the lowest prices and gave its Quality Assurance phone number.
Yelp review
David A. · Jun 10, 2025
The customer said a Rinnai tankless installation was incomplete after 20 days, with an improper roof vent that leaked and no condensate drain, and hired another company to finish.
Company reply and outcome: ARS asked the customer to text his name and address so it could follow up.
Yelp review
Paul C. · May 6, 2025
The reviewer said a water heater installed through Lowe's was done well and on time, but objected to repeated sales calls afterward about flushes and AC tune-ups.
Company reply and outcome: ARS thanked him and offered its Quality Assurance team.
Ask before booking: Ask how condensate drain and venting will be handled on a tankless installation, and how manufacturer warranty replacements are billed.
Local guides that list ARS/Rescue Rooter Houston
Places the company says it serves on its own website. Check that it covers your address.
Before you book
- Ask for the license number and check it: Texas plumbing license lookup ↗
- Get the exact model, the heater warranty and the labor warranty in writing
- Ask who gets the permit and books the inspection
- Compare the full installed price with another written quote