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COMPANY PROFILE
Penguin Air, Plumbing & Electrical
Advertises tank and tankless water heater installation.
Penguin Air, Plumbing & Electrical is an independent business that advertises water heater work. It is not our employee or partner and does not receive requests from Ember & Tank. We haven’t verified its license, insurance or workmanship.
- Tank
- Tankless
- Repair
- Emergency service
- Based in
- Phoenix
- Website
- penguinair.com ↗
- Water heater page
- Services page ↗
- Service areas they list
- Apache Junction, Avondale, Buckeye, Carefree, Casa Grande, Cave Creek, Chandler, Florence, Fountain Hills, Gilbert, Glendale, Gold Canyon, Goodyear, Laveen, Litchfield Park, Maricopa, Mesa, New River, Paradise Valley, Peoria, Phoenix, Queen Creek, San Tan Valley, Scottsdale and 6 more Source ↗
- Information checked
- September 29, 2026
What Penguin Air, Plumbing & Electrical says about itself
- Advertises free in-home estimates, flat-rate/upfront pricing and same-day service availability for water heater installs Source ↗
- Offers financing for water heater installation Source ↗
- Separate tankless water heater installation and repair pages Source ↗
- Advertises emergency HVAC, plumbing and electrical services Source ↗
The company’s own statements, not verified by Ember & Tank.
What the reviews say
Water heater replacement & service
BBB reviewers praised a same-weekend emergency replacement in which the technician drained the old tank to limit flooding, and a replacement in which the technician called a restoration company.
One service-plan member said a $600 (after discount) quote for water heater elements was excessive and that the technician shorted the unit. Penguin said it had recommended replacing the heater because of repeated issues and offered a second-opinion visit.
See all 3 sources and details
Selected reviews · Checked September 29, 2026. Three BBB customer reviews selected from 60 reviews and 16 complaints on the Phoenix profile. Other entries mentioning water heater flushes or membership disputes were excluded. In the concern, the reviewer describes an electric tank but the company's reply refers to a tankless unit; this mismatch is unresolved.
BBB customer review
Joanne H · October 6, 2025
The reviewer said a leaking water heater was replaced during a weekend emergency visit. The technician drained the old tank outside to avoid more flooding and returned the next morning to finish. The reviewer noted the new heater was taller than expected and that the technician apologized for not asking them to measure.
Company reply and outcome: The company thanked the reviewer.
BBB customer review
Tamalynne O · February 13, 2024
The reviewer said a leaking water heater had caused water damage from the laundry room to the garage. The technician replaced and properly installed the heater, called a restoration company, and did not push unneeded repairs.
Company reply and outcome: The company thanked the reviewer and said it would share the review with the technician's supervisor.
BBB customer review
Jennifer H · September 18, 2024
A service-plan member said they were quoted $800, less a $200 plan discount, to replace heating elements on an electric water heater. The reviewer said the technician then shorted the unit by pinching a wire, leaving no hot water, and that they could not cancel the plan without a charge.
Company reply and outcome: Penguin said it had recommended replacing the customer's water heater (which it described as tankless) because of repeated issues, and offered to send another technician for a second opinion.
Ask before booking: Ask what the membership covers for water heater service and get repair and replacement quotes side by side.
Photos Penguin Air, Plumbing & Electrical publishes
Local guides that list Penguin Air, Plumbing & Electrical
Places the company says it serves on its own website. Check that it covers your address.
Before you book
- Ask for the license number and check it: Arizona ROC contractor search ↗
- Get the exact model, the heater warranty and the labor warranty in writing
- Ask who gets the permit and books the inspection
- Compare the full installed price with another written quote