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COMPANY PROFILE
Benjamin Franklin Plumbing of Phoenix
Advertises tank and tankless water heater installation.
Benjamin Franklin Plumbing of Phoenix is an independent business that advertises water heater work. It is not our employee or partner and does not receive requests from Ember & Tank. We haven’t verified its license, insurance or workmanship.
- Tank
- Tankless
- Repair
- Emergency service
- Based in
- Phoenix
- Water heater page
- Services page ↗
- Service areas they list
- Avondale, Carefree, Cave Creek, El Mirage, Fountain Hills, Glendale, Goodyear, Litchfield Park, Mesa, New River, Paradise Valley, Peoria, Phoenix, Scottsdale, Sun City, Sun City West, Surprise, Tempe, Waddell Source ↗
- Information checked
- September 29, 2026
What Benjamin Franklin Plumbing of Phoenix says about itself
- Punctuality guarantee: 'If we're not on time, we pay you $5.00 for each minute we're late, up to 60 minutes (or $300)' Source ↗
- Advertises a two-year 100% satisfaction guarantee on work Source ↗
- Answers calls 24/7 Source ↗
- Brand installation page covers gas, electric and tankless water heaters (national franchise page) Source ↗
The company’s own statements, not verified by Ember & Tank.
What the reviews say
Water heater replacement & service
A BBB reviewer praised the quick response and a new water heater installed right away, saying the service was worth the somewhat high price.
A tankless owner told BBB the technician recommended a larger replacement, charged $260, and missed problems the owner later fixed himself. The company said undersized units can cause intermittent issues, error codes can clear, and offered to review the invoice.
See all 2 sources and details
Selected reviews · Checked September 29, 2026. Two BBB customer reviews from the 6 reviews and 2 complaints on the Phoenix franchise profile. A separate Benjamin Franklin franchise operates from Tempe (HHS Arizona) and was excluded. The reviewer's repair claims and the $260 figure are not verified.
BBB customer review
Mary A · November 22, 2025
The reviewer said a new water heater was installed right away after a quick response. They called it a bit expensive but said the service was worth it.
BBB customer review
DALE H · December 1, 2024
The reviewer said a technician called about an intermittent tankless water heater fault reported no codes, recommended a larger unit, and charged $260. The reviewer said they later replaced the igniter and flame rods and cleaned the blower themselves, and found the inline filter mostly blocked after the reported flush.
Company reply and outcome: The company said a working unit may not be working efficiently, an undersized unit can cause intermittent problems, and codes can clear during troubleshooting. It said the $79 dispatch fee may have been confused with the full service cost and offered to review the invoice.
Ask before booking: Ask for the diagnostic findings and any error codes in writing, plus a repair-only price, before agreeing to a replacement recommendation.
Photos Benjamin Franklin Plumbing of Phoenix publishes
Local guides that list Benjamin Franklin Plumbing of Phoenix
Places the company says it serves on its own website. Check that it covers your address.
Before you book
- Ask for the license number and check it: Arizona ROC contractor search ↗
- Get the exact model, the heater warranty and the labor warranty in writing
- Ask who gets the permit and books the inspection
- Compare the full installed price with another written quote