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COMPANY PROFILE
Hot Water Guys
Advertises tank and tankless water heater installation.
Hot Water Guys is an independent business that advertises water heater work. It is not our employee or partner and does not receive requests from Ember & Tank. We haven’t verified its license, insurance or workmanship.
- Tank
- Tankless
- Repair
- Based in
- Houston
- Website
- hotwaterguys.com ↗
- Water heater page
- Services page ↗
- Service areas they list
- Bellaire, Brazoria, Brookshire, Cleveland, Conroe, Cypress, Fort Bend, Galveston, Houston, Jersey Village, Katy, Liberty, Magnolia, Missouri City, Montgomery, Richmond, Splendora, Spring, Sugar Land, The Woodlands, Tomball, Waller, Willis Source ↗
- Information checked
- September 29, 2026
What Hot Water Guys says about itself
- Water heater specialist: says it focuses exclusively on water heating technology (tank and tankless installation, repair and maintenance) Source ↗
- Advertises same-day water heater replacement across Greater Houston and says it shows the repair-vs-replace math before you spend Source ↗
- Says a full tank replacement in Houston typically ranges from $2,500 to $4,500 and offers transparent over-the-phone estimates Source ↗
- Says it has served the Greater Houston area for over 20 years; lists address 352 Link Rd, Houston TX 77009 Source ↗
The company’s own statements, not verified by Ember & Tank.
What the reviews say
Water heater replacement & service
Reviewers praised accurate phone estimates, knowledgeable technicians, and professional tankless installation and maintenance crews.
A 2022 Yelp reviewer said a tankless quote of $3,400–$4,200 by phone became $5,000 for a smaller unit on site. A 2021 reviewer described difficulty with office staff over a manufacturer-warranty claim. No company replies were visible.
See all 5 sources and details
Selected reviews · Checked September 29, 2026. Five Yelp reviews (2021–2025) from the Houston listing (352 Link Rd). The BBB profile (Hot Water Guys, LLC) showed no customer reviews or complaints. The concerns are from 2021–2022 and no company replies were visible.
Yelp review
Jeremy K. · Sep 14, 2024
The reviewer said a phone estimate for replacing a failed tankless heater was 35% less than another company's quote, and the on-site quote with upgrades came within 1% of it.
Yelp review
Val R. · Jul 16, 2025
The reviewer said a technician came the next day for annual maintenance on the tankless unit the company had installed, fixed a no-hot-water problem, and helped reconnect the heater's Wi-Fi controller.
Yelp review
Dennis C. · Aug 10, 2024
The reviewer said the crew replaced two attic tanks with a Rinnai tankless unit for $5k and was professional, but wished the phone staff showed similar care.
Yelp review
Jared P. · Aug 15, 2022
The reviewer said a tankless install was estimated at $3,400–$4,200 by phone, but the on-site quote was $5,000 for a smaller unit than they wanted, with a disclaimer about gas meter size. They called it a bait and switch.
Yelp review
Alicia J. · Dec 24, 2021
The reviewer said office staff would not book a manufacturer-recommended warranty repair without an authorization code and were rude, and that the plumber said he could not take the photos the manufacturer required.
Ask before booking: Ask whether the phone estimate could change after the site visit and why, such as gas meter capacity or venting.
Local guides that list Hot Water Guys
Places the company says it serves on its own website. Check that it covers your address.
Before you book
- Ask for the license number and check it: Texas plumbing license lookup ↗
- Get the exact model, the heater warranty and the labor warranty in writing
- Ask who gets the permit and books the inspection
- Compare the full installed price with another written quote