Home / Companies / Roto-Rooter Plumbing & Water Cleanup (Chicago)
COMPANY PROFILE
Roto-Rooter Plumbing & Water Cleanup (Chicago)
Advertises tank, tankless and heat pump water heater installation.
Roto-Rooter Plumbing & Water Cleanup (Chicago) is an independent business that advertises water heater work. It is not our employee or partner and does not receive requests from Ember & Tank. We haven’t verified its license, insurance or workmanship.
- Tank
- Tankless
- Heat pump
- Repair
- Emergency service
- Based in
- 166 W Washington St Ste 375, Chicago, IL 60602
- Website
- rotorooter.com/chicago ↗
- Water heater page
- Services page ↗
- Service areas they list
- Cook, DeKalb, DuPage, Grundy, Kane, Kendall, Kenosha (WI), Lake, Lake (IN), McHenry, Porter (IN), Racine (WI), Walworth (WI), Will Source ↗
- Information checked
- September 30, 2026
What Roto-Rooter Plumbing & Water Cleanup (Chicago) says about itself
- Repairs, installs, replaces and maintains tank, tankless and hybrid heat pump water heaters, gas and electric Source ↗
- 24/7, 365 days a year with no extra charge for nights, weekends or holidays Source ↗
- Services brands including Rheem, A.O. Smith, Bradford White, Rinnai and Navien; financing via Synchrony Bank Source ↗
The company’s own statements, not verified by Ember & Tank.
What the reviews say
Water heater replacement & service
Reviewers praised prompt, polite technicians who explained how their heater works, showed them how to light a pilot, and tried to fix a faulty heater without extra parts charges.
Yelp reviewers said a Sunday replacement totaled $2,700 after a $400 mid-job increase (2025), a 20-year-old 40-gallon replacement was quoted at $3,200 against other quotes of $1,000-$1,200 (2019), and a relight on a heater under warranty cost $259 (2020); the company replied asking for details, with no outcome shown.
See all 5 sources and details
Selected reviews · Checked September 30, 2026. Five of ten Yelp reviews mentioning 'water heater' (2016-2025) on the 166 W Washington St Yelp listing, which covers a large metro territory; BBB and the company's own site were not productive. Not a complete history.
Yelp review
Eric F. · Dec 11, 2025
The reviewer said the Sunday water heater installation was good quality, but a fixed quote rose by $400 mid-job for a reason they felt was foreseeable, for a total of $2,700 including a heater they said cost $700.
Company reply and outcome: A business manager replied the next day apologizing that the service did not meet expectations.
Yelp review
Angelia Y. · Nov 19, 2019
The reviewer said a technician quoted $3,200 to replace a 20-year-old 40-gallon gas water heater after 15 minutes on site, compared with two other quotes of $1,000-$1,200.
Company reply and outcome: A customer satisfaction manager apologized and asked the reviewer to email their service address so the company could look into it; no outcome shown.
Yelp review
Sedall A. · Aug 17, 2020
The reviewer said a technician checked a water heater Roto-Rooter had replaced within the past year, found no leak, relit it and charged $259 despite the warranty.
Company reply and outcome: A customer satisfaction manager apologized and asked the reviewer to email their service address so the company could look into it; no outcome shown.
Yelp review
Vince W. · Sep 22, 2025
The reviewer said the first appointment for a faulty water heater was rescheduled to the next day, but the technician was courteous and knowledgeable and resolved the issue without charging for extra parts, though the company may be a little more expensive.
Yelp review
Wambui W. · Jun 3, 2016
The reviewer said the technician showed them how to light their water heater pilot and explained how the heater works, though they wished the service were cheaper.
Ask before booking: Ask for the full replacement price in writing before work starts, and whether it can change once the job is underway.
Local guides that list Roto-Rooter Plumbing & Water Cleanup (Chicago)
Places the company says it serves on its own website. Check that it covers your address.
Before you book
- Ask for the license number and check it: IDPH plumber license verification ↗
- Get the exact model, the heater warranty and the labor warranty in writing
- Ask who gets the permit and books the inspection
- Compare the full installed price with another written quote