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COMPANY PROFILE
Jon Wayne Service Company
Advertises tank and tankless water heater installation.
Jon Wayne Service Company is an independent business that advertises water heater work. It is not our employee or partner and does not receive requests from Ember & Tank. We haven’t verified its license, insurance or workmanship.
- Tank
- Tankless
- Repair
- Based in
- San Antonio
- Website
- jonwayne.com ↗
- Water heater page
- Services page ↗
- Published pricing
- Tank water heater installation 'you can expect it to start at $2,372' (estimate; varies). Coupon page: 'Get a Free Water Heater Included When You Purchase Qualifying Systems'. Source ↗
- Service areas they list
- Adkins, Alamo Heights, Atascosa, Austin, Bergheim, Buda, Bulverde, Castle Hills, Castroville, Cibolo, Comfort, Converse, Driftwood, Dripping Springs, Elmendorf, Fair Oaks Ranch, Falls City, Fischer, Floresville, Garfield, Geronimo, Henly, Karnes City, Kingsbury and 21 more Source ↗
- Information checked
- September 29, 2026
What Jon Wayne Service Company says about itself
- Says it has over 200 trucks on the road for rapid tank water heater installation Source ↗
- Advertises a 100% Satisfaction Guarantee and 'Peace of Mind Guarantee'; notes San Antonio requires a permit for a new water heater Source ↗
- Says it has served San Antonio since 2001 Source ↗
The company’s own statements, not verified by Ember & Tank.
What the reviews say
Water heater replacement & service
BBB reviewers praised professional installation and maintenance, and one said the technician advised that a 20-year-old heater could keep running.
Yelp reviewers said Jon Wayne would not work with a manufacturer's warranty on a heater it had installed (2026), quoted $2,400 to install a customer-supplied heater (2020), and pushed a roughly $8,000 tankless system during a pump repair (2019). No business replies are shown on these reviews.
See all 5 sources and details
Selected reviews · Checked September 29, 2026. Five selected accounts: two BBB customer reviews and three Yelp reviews. BBB publishes text for only 5 of the 143 complaints it counts over three years, and none of those five concern water heaters. The 2019 and 2020 Yelp accounts predate the ownership change a 2026 reviewer mentions.
BBB customer review
Erik R. · May 12, 2024
The reviewer said Jon Wayne installed a new water heater and maintains their A/C. They said the company costs a little more than others but does the job right the first time.
Company reply and outcome: Jon Wayne thanked the reviewer on May 17, 2024.
BBB customer review
Cynthia E. · March 6, 2024
The reviewer said a technician serviced their 20-year-old water heater and advised it had a couple more years left rather than selling a replacement.
Company reply and outcome: Jon Wayne thanked the reviewer on March 12, 2024.
Yelp review
Juan D. · February 25, 2026
The reviewer said a heating element failed on a water heater Jon Wayne installed nearly six years earlier. They said the company charged for parts the manufacturer's warranty covered and said it does not work with warranty companies, offering its club membership instead.
Yelp review
Joel F. · July 28, 2020
The reviewer said Jon Wayne quoted $2,400 to install a water heater they had already bought, and they paid a $29 estimate fee. They said an independent plumber installed it for $280.
Yelp review
Joshua F. · March 20, 2019
The reviewer said a technician called about a leaking hot water recirculation pump pressed for a tankless system of about $8,000. They also said a hot water valve was left partly closed after the repair.
Ask before booking: Will you honor the manufacturer's parts warranty on a heater you installed, or is club membership required?
Local guides that list Jon Wayne Service Company
Places the company says it serves on its own website. Check that it covers your address.
Before you book
- Ask for the license number and check it: Texas plumbing license lookup ↗
- Get the exact model, the heater warranty and the labor warranty in writing
- Ask who gets the permit and books the inspection
- Compare the full installed price with another written quote